Customer Relations Management Policy

REFLECT
YOUR DREAMS
TO THE FUTURE

With a customer-focused approach, we handle incoming requests and complaints as follows;

by understanding the customer wishes and expectations in the best possible way and addressing them as quickly as possible in an objective, transparent and comprehensible manner within the framework of the principle of confidentiality,
in compliance with the obligations arising from legislation and contracts,
and, with an accessible approach to service, we undertake to provide the most appropriate response to the complaint, to resolve it and to continuously improve our system.